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Frequently Asked Questions What’s the deadline to order at the reduced price? Make sure you get your t-shirt order in before 11.59pm on Friday 13th May 2022 to get the ‘Basic’ t-shirt at the reduced price of £7! Please place orders directly through our online store. I bought the t-shirt for the reduced price - how/when will I receive it? Firstly, thank you for ordering! Your choir leader will deliver your t-shirt to you at choir as soon as they are printed, so please expect them to arrive in choir in June 2022. How do I know I’ve got the right size t-shirt for me? Included in the photos of the t-shirt is a sizing guide. Please measure yourself carefully, and if you fall between sizes you may want to go for the bigger size. Please note that we do not accept returns on t-shirts, so please take extra special care. My t-shirt isn’t the right size, how do I return it? We’re sorry, but we do not accept returns on t-shirts. Why are the t-shirts £7 for a limited time only? For the first month, we have secured a deal that brings the upfront cost of a t-shirt right down to as low as we can possibly make them. As this is our first foray into merchandise, we anticipate that a large number of t-shirts and badges will be ordered, and one way of keeping this cost down for our choristers was to handle all sorting and distribution in-house. However, moving forward this is unsustainable for us as an organisation as we do not have the resources or appropriate space to sort and store these products. Therefore, after the first month we will move to a ‘print on demand’ service for t-shirts, which will be handled directly by a third party company called ‘My Needs Are Simple’ for a slightly increased price per garment. How will I get a t-shirt once the price has increased? We recommend taking advantage of this lower price while you can, but if you aren’t able to then you’ll still order t-shirts through our online store but you will receive them via the post. After the price increase your choir leader will no-longer be responsible for fulfilling your order, nor have any knowledge of or dealing with your merchandise orders. Do I have to buy a t-shirt? Not at all! However we would like everyone to have at least a pin badge as part of our gig attire. You are welcome to wear the pin badge with your own black t-shirt if you prefer (or you might want to have both!). If you don’t want either please speak to your choir leader. I’m not able to access the store, what should I do? If you’re having trouble accessing the online store, then please let your choir leader know. What about other merchandise like hoodies, v-neck t-shirts… etc.? Watch this space! In time, we’ll be adding lots more exciting products to our store, including multicoloured hoodies, different styles of t-shirts, and other paraphernalia! We’ll let you know as soon as we add anything so please make sure we’re not going to spam! What is ‘print on demand’? ‘Print on demand’ is exactly what it says on the tin: a company will only print when there is demand! This type of printing allows for much smaller quantities to be made, and the third-party company we will be working with will handle everything. Are Choirs For Good making profit on merchandise? Yes - however, Choirs For Good is making a negligible profit on both our basic t-shirts and our pin badges. As we are a social enterprise, any profit we do make is constitutionally obligated to be reinvested into our organisation. Who are ‘My Needs Are Simple’? ‘My Needs Are Simple’ are Welsh print on demand garment printers based outside of Cardiff in South Wales. They are committed to sustainability, ethical practises, and products that are eco-friendly. For more information, please visit: https://www.myneedsaresimple.co.uk GO TO SHOP

Incident Report Form First Name Last Name Email What are you reporting? When did the incident happen? * required Where did the incident happen? Who did this incident happen to? Choose an option If 'someone else', please state who: Please tell us what happened in as much detail as you can Did anyone witness this incident? Choose an option Was anyone injured? Choose an option If 'Yes', please provide details: If you have any photos or videos you would like to share as part of your report, please upload them below: Upload File Upload supported file (Max 15MB) By ticking this box I confirm the above is accurate and honest to the best of my ability. I agree that Choirs For Good can contact me about the information I have provided. Submit Thank you!

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THE GOOD WORKSHOPS The GOOD Workshops were a series of 20 outdoor singing workshops that took place over the summer of 2021, kindly funded by the Arnold Clark Community Fund. With locations across Wales and England, over than 500 people came and sang their hearts out!

Gwlad! An Online Celebration of Wales Off the back of the success of our award winning ‘A Broadway Christmas’, our partners, The West End Of Wales Orchestra invited us to close their sensational concert ‘Gwlad - An Online Celebration Of Wales’. The concert was held on St David’s Day - 1st March 2021 - and featured an incredible line up including HRH the Prince of Wales, Rhod Gilbert, Lucie Jones, Only Men Aloud, Sir Bryn Terfyl and Katherine Jenkins to name but a few! Once more, we had singers join us from across the world, this time for an afternoon rehearsal in February 2021, where we taught the Welsh National Anthem in 4 part harmony. Choirs For Good joined the stellar line up to close the concert alongside West End superstar John Owen-Jones, (Les Miserables & The Phantom of The Opera ) and the fantastic West End Of Wales Orchestra. Mr Owen-Jones led us in a rousing rendition of ‘Hen Wlad Fy Nhadau’ the Welsh National Anthem - take a look below, we bet you’ll be singing along like you’re at the Rugby! Choirs For Good Hen Wlad Fy Nhadau (Welsh National Anthem) Play Video

CORPORATE & Business Invest in your teams with our unique experiences Not only will you enhance resilience, team bonding, and well-being, but you'll also directly support our social enterprise, channeling support to those who need it most. choirs for good staff subscription Reward your staff with the well-being benefits of singing regularly with Choirs For Good Learn More workshops & team building events Let our professional Choir Leaders get your staff feeling great with our memorable events Learn More Bespoke packages Want something tailored to meet specific outcomes? No problem! Learn More Regular Workplace Choirs All the benefits of choral singing brought directly to your work place Learn More "The Choirs for Good team ran a fantastic singing day ... All the conductors were incredibly passionate and inspiring ... The choice of songs, dance moves and harmonies even got reluctant staff involved! A brilliant day that we will be repeating again." Bespoke Package Feltonfleet Preparatory School 2024 WHY Choose choirs for good? Choirs For Good is an award-winning social enterprise who exist to promote the importance and benefits of singing to unite communities, people, and place. Professional You can rely on our team of highly skilled professional choir leaders, who have more than 50 years' experience between them. Give Back As a not-for-profit, when you work with us you can trust that our profits are reinvested into communities that need it the most. From Scratch No previous singing experience is necessary and we won't make anyone sing solo - unless they want to of course! Value We offer exceptional value for money and results you'll want to shout about. Resources From lyrics to learning videos, we provide everything you need included in the price. Flexible We can go to wherever you are, either virtually, in the UK, or abroad. And we don't even mind the time zone difference! Good For You There's a growing evidence base that singing in a choir is good for your mental, emotional, and physical health - and we agree! Collaborative We're open to anything - from flashmobs to bespoke songs - create the experience you want for your team. Great Tunes We choose a great range of musical genres and arrange our music in house to make sure there's something for everyone. Our mission is to bring the power of choirs to every region across the UK. We are passionate about communities; that's why we partner with local causes to use the power of collective singing to promote collective change. Through our Charity Of The Year scheme, to date we have raised more than £30,000 for good causes. Read More OUR PARTNERS GET IN TOUCH Seen enough? Please feel free to get in touch with us using the form below: First name* Last name* Email* Phone* Company name* What would you like to discuss?* Is there anything else you'd like to tell us? Submit

community offers & Workshops Are you a member of a local WI looking for an inspiring talk? Are you part of a community organisation needing to bring something a bit different to your event? Or are you a healthcare provider wanting to showcase the power of the creative arts to your patients, staff, and volunteers? Look no further! As a not-for-profit community organisation, we are experts in community engagement. Our highly skilled team of professional Choir Leaders know how to work with people from all walks of life, and can design activity that exactly suits your needs. What kind of things can you do? WORKSHOPS From 'give it go' singing sessions to a 'learn a Christmas song in an hour' challenge, we've probably already done it! We'll build it all around you. TALKS Our team are hugely knowledgeable on a range of topics, from vocal anatomy & breathing techniques to creative health and social prescribing. VOLUNTEERING With a network of 12 choirs across the country, if you need volunteers for good causes then please reach out - we love to help our communities. consulting We're known for our innovative and award-winning approach to running community singing that's accessible & sustainable. We're here for help & advice. Will you be able to bring a choir to perform? If you'd like to book one of our choirs to perform at your event then we'd love to hear from you! Please click the button below to book a performance. Book a Performance we don't have much budget... what Do you charge? As a not-for-profit organisation ourselves, we know what it can be like to work to tight budgets. That's why we have a special offer for community groups, healthcare providers, and charitable organisations who are trying to do good in local communities across the country. We do look to recoup costs where we can, but that's not always necessary. Complete the form below and we'll be in touch. First name* Last name* Email* Phone* Company name* What would you like to discuss?* Is there anything else you'd like to tell us? Submit

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Get a £16.99 discount on your plan Apply reward when placing your first order. Get Reward Applies to the first billing cycle of any plan.

Subscription Terms and conditions Here is a summary of our T&Cs. For the full Terms and Conditions see below. Your first subscription payment will be taken after the 30 days trial has finished. You may start attending rehearsals immediately. Your choir meets 48 weeks out of the year. There will be 4 scheduled weeks off per year, and you will be told of those dates a reasonable amount of time beforehand. You will not be entitled to any partial refunds for the 4 scheduled weeks off. Our goal is that we will never cancel scheduled sessions, although you may occasionally have a different choir leader than your usual leader taking your rehearsal. If we ever have reason to cancel your session, you are entitled to claim a partial refund equivalent to the sessions that we have cancelled. If you miss a scheduled session, you will not be entitled to a refund. Please speak to your choir leader if you have any questions about this. Occasionally your choir may have a gig/performance or social in place of a session, this is not classed as a cancelled session and you are not entitled any partial refunds in this instance. You can cancel your subscription at any time, for any reason. You can cancel through your account on our website or by emailing hello@choirsforgood.com If you cancel your subscription during the trial period, you will not be charged. Your subscription will be cancelled immediately and no future payments will be taken. For monthly subscriptions, we will not give partial refunds if you cancel your subscription early in the 30-day payment cycle, but you will be very welcome to attend all of the remaining sessions in that month before the following payment date; on that date, no payment will be taken. For yearly subscriptions, your payment will be calculated to the end of the 30-day period in which you cancelled, and you will be refunded the amount for the remainder of the year after that 30-day period. In other words, your refund will be calculated by the month, not by the week. You will be very welcome to attend all of the sessions in the 30-day period in which you cancelled. You may re-start your subscription at any time providing you choir does not have a waiting list. Your subscription needs to be paid up to date in order for you to take part in rehearsals and gigs. If you have not paid for any reason, we may have to ask you not to take part until you have updated your payments. We reserve the right to change the monthly fee of your subscription, but we will always tell you at least one (1) month in advance of any changes. The above is a summary of the main points for full T&Cs see below TERMS AND CONDITIONS (FULL) Please read all these terms and conditions. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. Application 1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We are Choirs For Good a company registered in England and Wales under number 13017954 whose registered office is at 14 Clos William, CF14 6QJ with email address hello@choirsforgood.com (the Supplier or us or we). 2. These are the terms on which we sell all Services to you. Before purchasing your subscription, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept.' If you do not click on the button, you will not be able to complete your order. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old. A parent or guardian may purchase the subscription for someone under the age of 18. Interpretation 3. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession; 4. Contract means the legally-binding agreement between you and us for the supply of the Services; 5. Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order; 6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored; 7. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order; 8. Order means the Customer's order for the Services from the Supplier as submitted following the step by step process set out on the Website; 9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website; 10. Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order; 11. Website means our website https://www.choirsforgood.com on which the Services are advertised. Services 12. The description of the Services and any Goods is as set out in the Website, catalogues, brochures or other form of advertisement. 13. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement, especially in relation to public health matters. We will notify you of these changes. Customer responsibilities 14. You must co-operate with us in all matters relating to the Services, and provide us with all information required to perform the Services. 15. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you. Personal information and Registration 16. When purchasing a subscription, you will be invited to create a profile on our Website. When registering to use the Website, you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret. 17. We retain and use all information strictly under our Privacy Policy. 18. We may contact you regarding your subscription by using e-mail or other electronic communication methods and by pre-paid post, and you expressly agree to this. Basis of Sale 19. The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay. 20. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly. 21. A Contract will be formed for the Services ordered only when you receive an email from us confirming the subscription (Subscription Confirmation). You must ensure that the Subscription Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the subscription information entered by you. By opening a subscription, you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Subscription Confirmation). You will receive the Subscription Confirmation within a reasonable time after making the Contract. 23. We reserve the right to adjust our pricing model at any time. We will always give you one (1) month’s notice of a change to the subscription fee. Fees and Payment 24. The fees (Fees) for the Services are set out on the Website at the date we accept the subscription order or such other price as we may agree in writing. Prices for Services are calculated on a fixed price model. 25. Fees and charges include VAT at the rate applicable at the time of the Order. 26. You must pay by submitting your credit or debit card details with your subscription order. Your first payment will be taken 30 days after your subscription order has been placed. You must take your free session (‘First Session Free’) before the trial period begins. 27. You have the right to cancel at any time, and you do not have to supply a reason why you have cancelled. At the time of cancellation, your payments will stop. You may attend choir rehearsals and gigs/performances through the remainder of the payment cycle in which your last payment was taken (e.g. 30 days from the day the last payment is taken). Delivery 28. We will deliver the Services on a published timetable for 48 weeks out of the year. The four weeks when choir rehearsals will not take place will be made known to you a reasonable amount of time beforehand. Services may be delivered by any member of the Choirs For Good team, or by an approved facilitator selected by Choirs For Good. Services may also include gigs, performances and socials. 29. In any case, regardless of events beyond our control, if we do not deliver the Services on any scheduled week, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges. 30. If you fail, through no fault of ours, to take part in the Services at your choir’s location, we will not provide a refund. Risk and Title 31. You do not have rights to the Services unless your payments are up to date. 32. Our aim is that inability to pay due to personal financial circumstances will never be a barrier to participating in the Services. If your financial situation changes and you are no longer able to pay to take part in the Services, please speak to a member of the Choirs For Good team at your earliest opportunity, and we will exercise options to allow you to continue to take part until your financial circumstances improve. Withdrawal and cancellation 33. You can cancel your subscription at any time, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. 34. For monthly subscriptions, in most circumstances, you will not be entitled to a refund for part of your monthly payment. Instead, you will be allowed to attend rehearsals and gigs/performances through the rest of the payment cycle after cancellation (e.g. for 30 days after the last payment was taken from you.) 35. For yearly subscriptions, your payment will be calculated to the end of the 30-day period in which you cancelled, and you will be refunded the amount for the remainder of the year after that 30-day period minus your non-refundable transaction fee. In other words, your refund will be calculated by the month, not by the week. You will be allowed to attend rehearsals and gigs/performances throughout that 30-day period. 36. In specific circumstances, we will consider a refund of part of your monthly payment if you choose to cancel. The decision to refund or not refund part of your monthly payment lies solely with Choirs For Good. 37. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason. The 14 day cooling period will be the two weeks after your Subscription Order is placed, but before your first payment is taken. Your free session (‘First Session Free’) must be taken within this 14 day period. 38. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision. In any event, you must be able to show clear evidence of when the cancellation was made, whether that’s via our website, by email, or with a documented conversation with your choir leader. 39. No matter the method you use to cancel, we will send you a Cancellation Confirmation in a reasonable amount of time. This will be in a Durable Medium (e.g. by email). 40. In the case of the cooling period, to meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If we receive notice of your cancellation and the first payment is accidentally taken, you will be entitled to a full refund of that payment. Means of reimbursement 41. We will make any reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Returns 42. We will supply the Services with reasonable skill and care. 43. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later). Duration, termination and suspension 44. The Contract continues as long as Choirs For Good is providing the Services. 45. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other: a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or b. is subject to any step towards its bankruptcy or liquidation. 46. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected. Successors and our sub-contractors 47. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties. Privacy 48. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. 49. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy . 49. For the purposes of these Terms and Conditions: a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR. b. 'GDPR' means the UK General Data Protection Regulation. c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR. 50. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you. 51. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws: a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected; b. we will only Process Personal Data for the purposes identified; c. we will respect your rights in relation to your Personal Data; and d. we will implement technical and organisational measures to ensure your Personal Data is secure. 52. For any enquiries or complaints regarding data privacy, you can e-mail: hello@choirsforgood.com Excluding liability 53. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession. Governing law, jurisdiction and complaints 54. The Contract (including any non-contractual matters) is governed by the law of England and Wales. 55. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland. 56. We try to avoid any dispute, so we deal with complaints as follows: Choristers may cancel their subscription at any time. If the chorister is unhappy in their choir, we strongly urge them to speak to their choir leader in the first instance, or to approach a Director of Choirs For Good for help in resolving the issue. Details of our complaint policy are available on our Website. Attribution 57. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en). *** Model cancellation Form To Choirs For Good 14 Clos William Cardiff CF14 6QJ Email address: hello@choirsforgood.com I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received) Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper) Date [*] Delete as appropriate. Full T&Cs